Refund Policy

1. Refund Policy

Refunds may be issued under the following conditions:

1. Eligibility for Refunds:

   • Refunds are available for customers who have prepaid for services and cancel at least 24 hours before the next scheduled service.

   • Overpayments or billing errors are fully refundable.

   • If Scooperoo fails to provide a scheduled service, customers may request a pro-rated refund for the missed service.

2. Non-Refundable Situations:

   • Missed services due to restricted property access or customer actions.

   • Services already rendered.

3. Refund Process:

   • To request a refund, contact us via email at scooperoofl@gmail.com or phone at 407-619-8245.

   • Refunds will be processed within 5-7 business days.